Terms and Conditions for Hoorias.co.uk
Last Updated: 01/05/2025
Welcome to Hoorias.co.uk (“we,” “us,” or “our”). These Terms and Conditions govern your use of our e-commerce website and purchases. By accessing or using our site, you agree to comply with these terms.
1. General Terms
You must be at least 18 years old or have parental consent to make purchases.
We reserve the right to modify prices, products, or policies without prior notice.
All content (images, text, logos) is owned by Hoorias.co.uk and protected by copyright laws.
2. Ordering & Payment
Payment Methods: We accept major credit/debit cards (via Stripe/PayPal) and other secure payment gateways.
Order Confirmation: You will receive an email confirmation upon successful order placement.
Pricing Errors: We reserve the right to cancel orders due to incorrect pricing or stock issues.
3. Shipping & Delivery
Processing Time: Orders are processed within 1-3 business days (excluding weekends/holidays).
Shipping Partners: We use Royal Mail, DHL, or other couriers. Delivery times vary by location.
Tracking: You will receive a tracking number via email once your order ships.
Lost/Damaged Packages: Contact us within 7 days of delivery for assistance.
4. Returns & Refunds
Returns Policy: Unopened/unused items may be returned within 14 days of delivery.
Refunds: Issued to the original payment method within 7-10 business days after receiving the returned item.
Exchanges: Contact us at hoorias.uk@gmail.com to arrange exchanges.
5. Privacy & Data Protection
We collect name, address, phone number, and email for order processing (see our Privacy Policy).
Google Analytics tracks anonymous visitor data (no personal identification).
We do not share or sell your data with third parties for marketing.
6. Limitation of Liability
We are not liable for:
Delays due to shipping carriers or unforeseen circumstances.
Incorrect product use or damages caused by misuse.
Minor variations in product color/size due to screen settings.
7. Governing Law
These terms are governed by UK law. Any disputes shall be resolved in courts in Birmingham, UK.
8. Contact Us
For questions or concerns:
Email:Â hoorias.uk@gmail.com
Phone:Â +44 7459 667779
Address: 465, Coventry Road, Birmingham, UK
